Why Was My Payment Declined?

If your payment was declined, it could be due to several common reasons-

• Insufficient Funds: Your account may not have enough balance to cover the transaction

• Incorrect Card Details: Please ensure your card number, expiration date, CVC, and billing address are entered correctly

• Card Expired: The card used has expired

• Card Restrictions: Some cards have limitations on international or online transactions

• Fraud Prevention Measures: Your bank may have blocked the transaction due to unusual activity

What Should I Do Next?

1. Verify Your Card Details: Double-check that all information entered is accurate

2. Contact Your Bank: Reach out to your card issuer to inquire about the decline and ensure there are no issues with your account

3. Try an Alternative Payment Method: If possible, use a different card or payment option

4. Retry the Payment: After addressing any issues, attempt the payment again

If problems persist, please contact our support team for further assistance.

It is always possible for us to make you a special listing on our Etsy page if you are unable to purchase through our website or we can send you a direct Paypal payment link! Either email us at Lepidoraa@gmail.com or contact us on Instagram (lepidora.Entomology)

Where are you based? do you ship worldwide?

We are based in Nothern Brisbane, Australia! Specifically Eatons Hill, if you prefer to pick up your order this can absolutely be arranged. We can ship worldwide, but postage costs will differ depending on where you’re located!

I want to purchase but im scared of my order being damaged in transit!

Rest assured, we take great care in making sure that the frames are well protected and secured to survive the trecherous postal journey to you. Each package is also insured, so that in the very rare chance that something goes wrong and it arrives damaged we will replace it for you!

Do you bundle deal?

Yes!! Lepidoras entire goal is to make it as affordable for people to grow their oddity collections, if you’re wanting more than 5 frames we are more than happy to discount for you. The more frames you add, the better the discount! But please note, if our frames are already on a cheap sale we wont have much wiggle room on those ones. If this is something you’re interested in, please message us on Instagram (Lepidora.Entomology) or email us at Lepidoraa@gmail.com

How long does it take to get my order?

Typically orders are posted within 3/4 days of placing the order, every single domestic order is sent express which will take 1-3 days to get to you from when its been posted. Please note, if you are ordering a large amount of frames it may take a couple more days to make your order!